Get help with camera setup, a stalled delivery, account access, privacy, or the Camera to Anywhere native apps.
Write to hello@cameratoanywhere.com. Include the camera model, ingest protocol, destination, approximate time, and the safe receipt or error code shown in the app. Never send a camera password, OAuth token, signed URL, or App Store review password.
Start in the camera guide library. Choose the exact model and firmware path, use plain FTP only when camera compatibility requires it, and keep the original card until every required destination is independently verified.
Open Delivery Activity before retrying. A received file may still be routing, waiting for credit, or waiting for a destination to recover. Reconnect a revoked provider and retry the existing receipt instead of transmitting another copy from the camera.
The iPhone app is a manual camera-roll ingest point. Camera to Anywhere for Mac is a one-way local-folder destination. If an iPhone transfer was interrupted after force-quit, reopen the app. If a Mac destination is unavailable, reconnect the same mounted volume before resuming.
Open the secure account page, sign in as the account owner, review the deletion sequence, and confirm permanent deletion. Pairing a phone or camera does not grant authority to delete the account.
Read the privacy notice and service terms. For a suspected credential exposure, revoke the affected camera, device, or destination immediately, then contact support with non-secret identifying details.
Tell us what you expected, what happened, the camera or app version, the destination, and the time zone of the event. A delivery receipt or redacted screenshot is useful. Credentials and private media are not.